Frequently Asked Questions

Shipping:

 

How long does it take from ordering a print to shipping the product?

All domestic orders are shipped mainly with Fastway Couriers or Couriers Please depending on your location. Delivery is made within 3-5 business days depending on your location. 

Please allow 2 to 3 weeks (Glass and Metal Prints 2 to 4 weeks) for us to process and ship your order.  We will supply tracking details once your order has been dispatched.

All international orders are shipped with Australia Post Pack and Track service. Delivery is made within 2 to 3 weeks depending on your location. We will supply tracking details once your order has been dispatched. 

 

Do you send all framing options overseas? 

Normally we ship Overseas the Rolled Lustre Prints and the Rolled Canvas Prints only, because the shipping costs for framed prints are much more expensive and most customers choose the  less expensive shipping options and get the images framed in their country.

 

But if you are living Overseas and interested in a framed image

please send us an email and we will give you a quote for the shipping cost to your country.

 

Shipping is based on the total weight, size and amount you order. 
To find out exact shipping cost for your order please use the shopping card calculator after your placed your items in your shopping trolly.

 

 

Here a shipping cost guide (one product item):

Fridge Magnet                              Australia        A$   4.00    International A$   9.00

Luster Print rolled                        Australia        A$ 29.00    International A$ 79.00

Canvas Print rolled                       Australia        A$ 29.00    International A$ 79.00

Canvas Print stretched (frame)   Australia from A$ 49.00   International: email for quote

Triptych Print                                Australia from  A$ 49.00   International: email for quote

Glass Print incl. wall mount         Australia          A$ 99.00   International: email for quote

Metal Print incl. wall mount         Australia          A$ 69.00    International: email for quote

 

If you order more than 1 product the shopping chart will calculate the shipping cost for you.  Often the shipping cost for 1-3 items or more falls in the same weight category, so no extra shipping cost for multiple print orders in those cases.

It all depends on the total weight of the order.  Any further questions please email.

 

How are prints shipped?

All rolled prints are posted in a shipping tube to avoid bending and creases. Framed products are shipped in secure cardboard packaging material padded with soft bubble air foil to avoid any damage during transport.

 

Can I pick up the prints? 

You may pickup your order from our Byron Bay store if you have selected/mentioned the "Personal PickUp" option on checkout.  Please wait for our confirmation email before picking up goods as we will require some time to package your order.

Pickup Warehouse is located behind the new Bunnings store in the Byron Bay Arts & Industrial Estate in Unit 4, 7 Grevillea Street. Opening hours Monday - Friday 10:30am - 4:00pm / Saturday & Sunday 10:30am - 3:00pm.

Framing & Print Options:

Rolled Canvas or Rolled Lustre unframed prints are great if you like to frame the image yourself and also much more cost effective for overseas shipping. We print on gallery quality lustre 300gsm paper that produce spectacular colours and a high-tech sharp image. The canvas prints with their Epson pigmented inks offer the very best quality print results available on the market today. All unframed prints come with a white border for more framing possibilities.

Stretched Canvas are still a very popular way to present beautiful images in and around your living space. Especially our canvas quality prints are not comparable with the ones out of the past. All Stretched Canvas Art Work is 100% handmade by our local canvas craftsman who has been making canvases for over a decade. 40mm thick Kiln dried bevelled Pine Wood gallery style frames. You will be impressed by the quality of these high vivid coloured handmade Canvas Art Work.

Prints on Glass utilises the latest in printing technology to produce stunning custom printed glass creations. Durable modern images on glass that last a lifetime. Dare to impress and surround yourself with sophisticated prints on glass. Our processes produce durable, easy to clean glass pieces that do not fade over time (guaranteed not to fade for 10 years if installed indoors) and all of our pieces are made right here in Australia.

Our glass images will become the focal point of your home. All panels are 6mm toughened glass.

Concealed Mounts for Glass Prints - We supply the print with one concealed mounting plate attached to the rear of the print. One additional mounting plate is supplied for you to fix to the wall. You simply follow the instructions supplied and install the mounting plate on the wall and mount your print. No mountings are visible.

 

Metal Prints - By printing directly into, rather than onto the surface of our specially treated metal, our images take on a brilliant, clear, "wow" appearance.

Our artwork images are printed on sheets of aluminium 1.27mm thick and then cut to size.

Option1: Ultra Gloss for colour images

- The white base ensures true whites, our most popular finish. Brilliant high gloss surface for highly saturated colour and unbelievable detail. A modern look, suitable for all images.

Option2: Brushed Aluminium for B&W images

- This finish allows the aluminium base to be seen in areas where white is expected. The grain of the aluminium together with the metallic look gives our images an added dimension. For maximum effect good lighting will really give this finish that extra edge

Floating Hanger for Metal Prints

This simple and effective hanger is the most economical way to display your prints.

The hanger floats your print 1/2" off the wall and has a keyhole in the top for secure hanging.

Rubber bumpers ensure your wall is not marked and the print doesn't slip once positioned.

The backing board offers additional support to the metal print. It varies in size with the size of the print, but will always be kept far enough from the edges - not to be visible in any way.

 

Why are some images not available in certain sizes or in all framing options?

Some images are better in specific sizes and for particular printing methods than others. But in the case you have have seen an image you really like and would like it in a custom made size or format, please send us an email with all the desired information and we will see if this is possible and send you a quote.

 

Do you do super large/ customised prints?

Yes we do, just send us all the requested information (size, material, what image) and we will send you a quote.

 

Discount on Fridge Magnets? 

If you purchase 5 Magnets in one order you will receive a 10% OBS-Friends Discount-Voucher for your next Oceanbluesky Product.

 

Where can I learn about your Refund Policy?

Please click on HERE, this link will guide you to our refund policy site.

 

 

 

What is the best way to contact Oceanbluesky? 

The best and most efficient way to contact will be via email: info@oceanbluesky.com.
I am often travelling for photoshoots around the globe, but I am following up emails every single day. Every email will get an response in less than 24 hours.